Welcome to VegivoFresh (operated by VegivoFresh Pvt Ltd, Pune, Maharashtra). We value your trust and are committed to protecting your personal information in compliance with the Information Technology Act and Digital Personal Data Protection (DPDP) guidelines.
1. Information We Collect
When you use the VegivoFresh Mobile Application or Website, we collect only the necessary information to fulfill your fresh vegetable and produce orders:
- Contact Information: Full name, phone number (used for OTP sign-in and delivery notifications).
- Delivery Address: House number, street, locality, city (Pune/Navi Mumbai), and pincode for accurate doorstep delivery.
- Location Data: Approximate or precise GPS location (only when you click "Detect My Location" to verify serviceable delivery zones and route optimization).
- Order History & Preferences: Products ordered, delivery slot preferences, and cart items.
2. How We Use Your Information
- To process, pack, and deliver your farm-fresh produce within scheduled morning/evening delivery windows.
- To send real-time order tracking updates via SMS and WhatsApp.
- To allow delivery partners to navigate to your doorstep and contact you regarding order delivery.
- To provide 24/7 customer support and resolve order queries.
3. Data Security & Storage
All sensitive transactions and authentication credentials are encrypted using industry-standard SSL/TLS protocols. We do not store credit card numbers or UPI PINs on our servers. Payments are processed securely through certified RBI-compliant payment gateways.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third-party advertisers. Your information is shared only with:
- Assigned delivery partners solely for the purpose of completing your order delivery.
- Regulatory authorities if mandated under applicable Indian laws.
5. User Rights & Data Deletion
You have full control over your data. You may update your profile, modify saved delivery addresses, or request complete account deletion at any time by contacting us directly at our support email or helpline.
6. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please reach out to us:
- Email: support@vegivofresh.com
- Helpline: +91 9763091055 / +91 9130210228
- Address: VegivoFresh Operations Hub, Pune, Maharashtra - 411015